FAQs
DELIVERY
1) Can I track my parcel?
A text and email with your tracking link is usually sent to you when shipment is created. You can track your order from there.
2) How long does shipping take?
Shipping typically takes 4-6 business days from when your order has been confirmed.
3) What happens if i'm not in when my order arrives
You can reschedule or rearrange delivery with our logistics partners if you won't be around.
4) What shipping company do you use?
All merchandise is currently shipped via DHL- both domestic and international.
All ForeverAmelia deliveries require a signature upon acceptance.
RETURNS AND EXCHANGES
1) What is your return/exchange policy?
We hope that you’re pleased with your order and won’t have to return or exchange. However, our returns and exchange policy is here if you need to.
Merchandise is accepted for refund or exchange if returned in an approved and sale-able condition within 14 days from when you received it. It must have the hangtag on, be returned in all original packaging, and be free from make-up and all stains. It must also have not been washed or altered in any way.
We advise that you use a tracked delivery service. For international returns, please ensure that you pay for all customs duties and taxes. Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this
Exchanges will be shipped out to you free of charge. You can exchange your merchandise for items of the same style in a different size or color.
Refunds on sale items will be processed via store credit. Sale items are refund only. There are no exchanges allowed on sale items.
If the merchandise is returned damaged, the return will be rejected and sent back to the customer at your own cost.
A refund will be issued back to the original method of payment for the merchandise returned. We will process your refund within 5-10 working days of receiving the item. However, please note that your bank may take longer to process this.
Please note that original shipping fees are not refundable. If your return is due to a detective item or a mistake made by ForeverAmelia, we will be responsible for shipping a replacement out to you or cover your original shipping fees in the case of a refund.
If your package is lost in transit, please email info@foreveramelia.com and we will respond within 2 business days. However, we cannot be held responsible for packages once proof of delivery has been received.